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Last Update: 2 July, 2019

Policies and Procedures

Your one place for all documentation related to compliance, security and reliability of our products and services.

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Acceptable Use Policy

The wide array of resources, services, and interconnectivity available via the Internet all introduce risks.

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Change Management Policy

Deploying changes, updates, and new software into production may, if not managed effectively, result in outages or other customer disruptions.

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Corporate Security Executive Statement

Identifying and managing any developments that may threaten the resilience and continued survival of a corporation.

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Data Classification and Handling

Accidental, unauthorized disclosure, theft, and dissemination are among the risks involved in handling sensitive information.

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Disaster Recovery Plan

Disaster Recovery Plan (DRP) for use in the event of a disaster affecting the data centers or other computing facilities of Castle.

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Network and Access Control Policy

Accessing and utilizing electronic resources creates risks associated with the methodologies used for such access.

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Security Administration Manual

Administration and operations of security tasks is a key element in managing data security at Castle.

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Security Incident Response Plan

Security incidents pose a risk to Castle’s business. Quick and effective handling of such incidents is an important factor in minimizing potential damage.

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Security Incident Response Template

The following report is used to track a confirmed security incident.

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Software Development Life Cycle (SDLC)

Process for planning, creating, testing, and deploying an information system.

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Vendor Risk Management

Process for ensuring that the use of service providers and IT suppliers does not create an unacceptable potential for business disruption.

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