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Terms of Service

Terms and conditions for using Castle's fraud detection and prevention services.

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1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legal agreement between you (“Customer”, “you”, or “your”) and Castle Intelligence, Inc. (“Castle”, “we”, “us”, or “our”) governing your use of Castle’s fraud detection and prevention services, including our website, APIs, dashboard, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services.

2. Description of Services

Castle provides fraud detection and prevention services that help online businesses identify and mitigate security threats, including but not limited to:

  • Account takeover detection
  • Fake account identification
  • Multi-accounting prevention
  • Device fingerprinting
  • Risk scoring and analytics
  • Real-time rule engines
  • API abuse protection

We reserve the right to modify, suspend, or discontinue any part of our Services at any time with reasonable notice.

3. Account Registration and Security

3.1 Account Creation

To use our Services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security

You agree to:

  • Use strong passwords and enable two-factor authentication when available
  • Notify us immediately of any unauthorized use of your account
  • Keep your contact information current and accurate
  • Comply with all applicable laws and regulations

3.3 Account Termination

We may suspend or terminate your account if you violate these Terms or engage in activities that harm our Services or other users.

4. Acceptable Use Policy

4.1 Permitted Use

You may use our Services only for lawful purposes and in accordance with these Terms. You agree to use our Services to protect your legitimate business interests and comply with all applicable laws.

4.2 Prohibited Activities

You may not:

  • Use our Services for any illegal or unauthorized purpose
  • Attempt to gain unauthorized access to our systems or other users’ accounts
  • Interfere with or disrupt our Services or servers
  • Reverse engineer, decompile, or attempt to extract source code from our Services
  • Use our Services to violate the privacy rights of individuals
  • Transmit malware, viruses, or other harmful code
  • Engage in activities that could damage our reputation or business
  • Resell or redistribute our Services without authorization

5. Data and Privacy

5.1 Data Processing

Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

5.2 Customer Data

You retain ownership of all data you provide to our Services (“Customer Data”). You grant us a limited license to process Customer Data solely to provide our Services and as described in our Privacy Policy.

5.3 Data Security

We implement industry-standard security measures to protect your data. However, you acknowledge that no system is completely secure, and you use our Services at your own risk.

6. Payment Terms

6.1 Fees

Our Services are provided on a subscription basis. Fees are based on your selected plan and usage levels as described in your service agreement or on our website.

6.2 Billing

You agree to pay all fees when due. We may suspend your access to our Services if payment is overdue. All fees are non-refundable unless otherwise specified in writing.

6.3 Price Changes

We may change our pricing with 30 days’ advance notice. Continued use of our Services after a price change constitutes acceptance of the new pricing.

7. Intellectual Property

7.1 Castle’s Rights

Our Services, including all software, algorithms, data models, and related intellectual property, are owned by Castle and protected by copyright, trademark, and other intellectual property laws.

7.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to use our Services in accordance with these Terms. This license terminates when your account is closed or these Terms end.

7.3 Feedback

If you provide feedback or suggestions about our Services, we may use such feedback without obligation to you.

8. Service Level Agreement

8.1 Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted access. We may perform maintenance that temporarily affects service availability.

8.2 Support

We provide technical support as described in your service agreement. Support levels may vary based on your subscription plan.

8.3 Performance

While we work to provide accurate fraud detection, our Services are tools to assist your decision-making and should not be relied upon as the sole basis for business decisions.

9. Disclaimers and Limitations of Liability

9.1 Service Disclaimers

Our Services are provided “as is” and “as available” without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

9.2 Limitation of Liability

To the maximum extent permitted by law, Castle shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

9.3 Maximum Liability

Our total liability to you for all claims arising from or related to these Terms or our Services shall not exceed the amount you paid to us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Castle and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of our Services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content or data you provide to our Services

11. Termination

11.1 Termination by You

You may terminate your account at any time by following the cancellation process in your account dashboard or contacting our support team.

11.2 Termination by Castle

We may terminate or suspend your account immediately if you violate these Terms or for any other reason with reasonable notice.

11.3 Effect of Termination

Upon termination, your right to use our Services ceases immediately. We may delete your account data after a reasonable period, subject to our data retention policies and legal requirements.

12.1 Regulatory Compliance

You are responsible for ensuring your use of our Services complies with all applicable laws, regulations, and industry standards in your jurisdiction.

12.2 Export Controls

Our Services may be subject to export control laws. You agree not to export or re-export our Services in violation of such laws.

12.3 Data Protection

If you are subject to data protection regulations (such as GDPR), you are responsible for ensuring compliance when using our Services.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

13.2 Arbitration

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except for claims that may be brought in small claims court.

13.3 Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as part of a class action or collective proceeding.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Castle regarding our Services.

14.2 Modifications

We may modify these Terms at any time by posting updated Terms on our website. Material changes will be communicated with reasonable advance notice.

14.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

14.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

14.5 Force Majeure

Neither party shall be liable for any failure to perform due to circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, or network failures.

15. Contact Information

If you have questions about these Terms or our Services, please contact us:

Castle Intelligence, Inc.
Email: legal@castle.io
Address: [Company Address]
Phone: [Company Phone Number]

16. Effective Date

These Terms are effective as of the date you first access or use our Services and remain in effect until terminated in accordance with these Terms.