The fraud platform of choice

Touch of Modern

"With Castle, we've made account takeover a non-issue," shares Steven Ou, Chief Technology Officer at Touch of Modern, a leading e-commerce platform with over 14 million users, dedicated to unique and modern products.

In the face of an escalating security landscape with increased brute-force attacks and high-profile breaches, Touch of Modern realized a strong need for a robust solution. "As we saw more and more attacks, it became too burdensome to handle manually," Ou acknowledges.

The integration of Castle, with its real-time detection and mitigation of account takeovers, significantly transformed Touch of Modern's security approach, automating the prevention and creating an effective barrier against cyber threats. "At first, we just wanted to know when an attack was happening in real time. Castle made it possible to automate account takeover prevention, freeing up valuable resources," Ou explains.

Now, with Castle's proactive security measures and sophisticated detection capabilities, Touch of Modern is empowered to stay ahead of potential threats, reinforcing their commitment to user security. “The benefit of Castle is that account takeover is a total non-issue now. We’ve been able to do everything else we’d choose to prioritize. Castle has been instrumental in this evolution, reducing the risk and worry of potential ATO threats,” Ou affirms.

Steven Ou
Chief Technology Officer

Rue La La

"With Castle, we've effectively re-evaluated our approach to user security," shares Ken Pickering, Director of Engineering at Rue La La, a platform boasting over 16 million members seeking top brands across various categories.

Recognizing the increasing trend of online threats and account takeovers (ATOs), Rue La La realized the need for a robust, user-centric solution. “For any e-commerce provider, potential fraudulent activity and cybercriminals are part of the reality of the industry now," Pickering acknowledges.

The introduction of Castle, with its machine learning capabilities focused on preventing ATOs, significantly transformed Rue La La's security approach. Moreover, it optimized their operations. The tool automated the monitoring of suspicious account activities, reduced manual work, and allowed the engineering team to focus on their core functions. “A successful integration is one that I don’t have to sit on to use and that can alert us with a minimal amount of false positives," Pickering explains.

Now, Castle's proactive security measures and next-gen heuristic have empowered Rue La La to stay ahead of potential threats, reinforcing their mission of putting members first. “Castle has been a great partner, and has made it possible for our security and engineering teams to continue to focus on innovation rather than potential ATO threats,” Pickering affirms.

Ken Pickering
Director of Engineering

Housecall Pro

"Castle has significantly strengthened our fraud prevention efforts," shares Julie Weisz, Senior Director of Risk at Housecall Pro, an industry-leading software solution empowering home service professionals to run all aspects of their business.

With web-based platforms facing a continued increase in online threats and account takeovers, Housecall Pro saw the need for a robust, user-centric solution. "Our platform interacts with a multitude of industries and our customers (or Pros) rely on our platform to manage their business, making it essential to remain vigilant against account abuse," Weisz remarks.

The integration of Castle, with its advanced analytics and session monitoring features, has given Housecall Pro the advantage of automating user activity tracking. By reducing manual tracking, the Housecall Pro team has gained time back to focus on building products to serve their Pros.

With Castle's behavioral analytics, Housecall Pro is more equipped to promptly identify and prevent login attacks, registration spam campaigns, and suspicious account updates. Castle's device fingerprinting and risk scores enhance every event, providing the team with a more comprehensive view of user activities.

Castle's capabilities have not only accelerated the detection of potential threats for Housecall Pro, but they've also enabled proactive blocking and automated step-up authentication, upholding their commitment to their customers. “Castle has been a valuable ally in our endeavor to provide secure, reliable services. It has allowed our team to focus more on innovation and less on potential security threats,” Weisz shares.

Julie Weisz
Senior Director of Risk, Housecall Pro

GitBook

"Castle's functionality has been a game changer in mitigating the distribution of malicious content," expresses Remi, head of Data at GitBook, a developer friendly platform for publishing and sharing knowledge for technical teams.

Confronting the relentless issue of spam and copyrighted content being published on their site, leading to an unbearable amount of DMCA reports per week, GitBook recognized the urgent need for an efficient solution. "The onslaught of malicious users and subsequent DMCA reports was becoming untenable to manage manually," Remi concedes.

The adoption of Castle, with its flexible "Custom Signals" feature and robust automatic action capabilities, fundamentally changed GitBook's approach to security, automating the prevention and setting up a potent shield against harmful users. "Initially, we were seeking a way to reduce DMCA reports and identify malicious users in real time. Castle not only made this possible but also allowed us to automate the entire process, thus freeing up significant resources," Remi elucidates.

Now, with Castle's proactive security measures and flexible detection capabilities, GitBook is well-equipped to stay one step ahead of potential threats, reinforcing their commitment to content integrity. "The advantage of Castle is that dealing with malicious content is now practically a non-issue. We've been able to focus on other vital priorities. Castle has played a crucial role in this transition, significantly reducing the worry of potential copyright infringements," Remi confirms.

Rémi Gonnu
Head of Data at GitBook